Flying for Free
I love flying for free. I don’t get to travel as often as I’d like, but when I do fly somewhere it’s often for free. Yup, I belong to a couple of those frequent flyer programs.
I’m not one of those obsessive lunatics, of course. Well I am, but not about frequent flyer miles. I did begin a few years back to charge nearly everything on my United Airlines or American Airlines credit cards, including groceries, dinners, gasoline, (That’s gotten me a lot of miles of late!) books, clothing, (Or I would have if I actually ever bought any new clothing.) and all kinds of stuff. In fact I was going to lie to you and tell you about a “friend” who earned quite a few miles by charging two funerals, but I have to be honest with you. Yeah, the friend was me. (I figure just because they're not going anywhere...)
I’ve probably received five or six free flights over the last few years. I try to get Spike to accumulate miles at the same rate by using the same methods, but what are you going to do? So what usually happens is we get one free flight and pay for one and then we split the cost. It’s as if we’re each flying for half-price, which is, of course, completely unfair. I mean, I’m the one who goes through all the trouble of getting the credit cards, paying the yearly fee, using it diligently, keeping track of my miles and cashing them in for free tickets so why should I have to share this with someone who can’t even be bothered to take the trouble to—whoa, where was I?
Anyway, through some miracle we each had accumulated enough miles for two free tickets to Florida this summer. (Florida in the summer—now there’s a great idea. What’s the matter, is Hell closed?) We booked the flights a few weeks ago, and today I called the United Plus automated system to check my balance. You see I just applied for a business credit card that promised me 15,000 bonus miles. That’s more than half a free flight! Woo-hoo! So I needed to check my balance so I could know for sure when the new miles were added. (You have to stay on these people every goddam minute.)
OK, in reality I already knew how many miles I had. Before acquiring the latest free tickets there were 62,000 miles in my account. Now minus the 25,000 I used for my ticket, I should have had a balance of 37,000, right? So imagine my surprise when the robot on the other end informed me that I had but 12,000 miles! I was stunned! I don’t mind my checking account or even my net worth approaching zero, but not my air miles!
Well of course it didn’t take long to discern what happened. You’ve probably already figured it out yourself, and we all know you’re no genius. The airline had obviously taken the miles for my ticket and Spike’s ticket, all 50,000 of them, from my account. Needless to say I was dialing the phone to United Airlines faster than a stoned Superman calls Domino’s.
Surprisingly it didn’t take very long to connect to a representative. And this wasn’t some robot either, but a real live person. She immediately confirmed my suspicions—they had indeed dinged my account for all 50,000 miles. And then came the words that I didn’t want to hear.
“Let’s me see if we can change this.”
“Thanks,” I said with the smile in my voice that I hoped would win this disembodied voice over to my side. And why would she say “if” we can change it? A short time later she was back with the news that didn’t surprise me at all.
“I just spoke to our Simple Request Denial Department,” (OK, that’s wasn’t the real name, but it might as well have been.) “and we are unable to transfer the miles to your account.”
“Why? It seems like a simple thing, in this age of computers and cell phones and seedless watermelons.”
“Well, Sir, we’d have to cancel your wife’s ticket and rebook her flights.”
“Oh,” I said, as if any of this nonsense made the slightest bit of sense.
“The man at the Simple Request Denial Department had the same idea that I did,” she offered. “Why don’t you work it out with your wife that the next time you fly you can use her miles?”
“That’s your solution?” I wanted to say. Wow, that’s brilliant-- I never would have thought of that. Between you and the guy you spoke to it’s like there are two Solomons working over there at United.
Can you imagine making a fifty thousand dollar deposit and the bank accidentally credits half to somebody else and then says they can’t fix it? “Why don’t you contact the other person and work something out for the next time he makes a big deposit?” they might offer. What, you say? It’s not the same thing? Well listen Chump, it’s pretty damn close as far as I’m concerned. These are air miles we’re talking about here!
One thing about me is I know a lost cause when I’m faced with one. I politely said good-bye to the nice but ineffectual lady and hung up the phone. Two hours later Spike came home and as always the first thing I did was give her a kiss hello. The second thing was to loudly inform her in my most accusatory voice, “You owe me 25,000 air miles!”


